Frequently Asked Questions
Do you repair all types of kitchen appliances?
I repair most major domestic kitchen appliances,
including washing machines, dishwashers, tumble dryers,
fridge freezers, electric ovens, electric hobs and cooker hoods.
I also carry out installation work for many built-in and
freestanding appliances.
Gas appliances are not repaired.
Which areas do you cover?
I'm based in Bromley and regularly cover Beckenham,
West Wickham, Orpington, Chislehurst and surrounding
parts of South East London and Kent.
If you're unsure whether I cover your area,
just call or message me.
When are repair appointments available?
Repair appointments are carried out
Monday to Friday, between 8am and 1pm,
subject to availability.
I'll offer you the next suitable appointment
and confirm the arrangements before your visit.
How much does an appliance repair cost?
I operate a fixed-fee labour charge ranging
from £99 to £179, depending on the type of
appliance, whether it is freestanding or built-in,
and the manufacturer or brand.
This fixed labour charge includes the initial visit,
fault diagnosis and repair labour.
If replacement parts are required,
the labour charge also covers a return visit
to fit those parts for the same repair.
There is no additional labour charge
for the return visit.
You only pay separately for replacement parts
and any applicable postage costs.
All costs are explained before proceeding.
Do you charge a separate call-out fee?
No separate call-out fee is added.
Attendance, diagnosis and repair labour are
included in my fixed labour charge,
starting from £99.
If I need to return to fit parts supplied by me
for the same repair, there is no additional
labour charge.
Why is there a £45 booking deposit?
A £45 booking deposit is required
to secure your repair appointment.
This confirms your booking and reserves time
specifically for your visit.
The £45 is not an additional charge.
It is deducted from your fixed labour charge,
with the remaining balance payable when the
initial visit is carried out.
Any replacement parts and applicable postage
costs are charged separately.
The booking deposit must be paid within
2 hours of receiving the payment
request to secure the appointment.
Unpaid booking requests may be cancelled
after this period.
If you need to rearrange your appointment,
please give at least 24 hours' notice
and your deposit will be carried forward
to the new appointment.
Cancellations made with less than 24 hours'
notice will result in the deposit being forfeited.
Are Repairs Guaranteed?
Yes. All replacement parts supplied and fitted by me
come with a 12-month parts-only guarantee.
This guarantee covers the replacement parts only
and does not include a separate labour warranty.
Your statutory consumer rights remain unaffected.
Do you work with landlords and letting agents?
Yes. I regularly carry out appliance repairs
and replacements for landlords, letting agents
and property managers across Bromley
and surrounding areas.
For tenanted properties, the applicable
labour charge is payable in advance.
What payment methods do you accept?
Payment can be made by cash, bank transfer
or debit/credit card.
A secure card reader is carried for convenient
payment on completion, and secure payment
links are also available.